Frequently Asked Questions (FAQ)

Ordering

How can I place an order?

Select your desired product, choose the size and color, and click "Add to Cart". Then follow the instructions to checkout.

Can I change or cancel my order after it has been placed?

Please contact us as soon as possible at lewatfootwear@outlook.com. We will try to accommodate changes before shipping.

Shipping & Delivery

How long does delivery take?

Delivery usually takes 5–14 business days. After shipping, you will receive an email with your tracking number.

Which countries do you deliver to?

We deliver to all countries in the European Union, as well as Switzerland.

What are the shipping costs?

The shipping costs will be displayed to you during the order process before completion.

Returns

How can I return an item?

You have the right to withdraw within 14 days without giving any reason. Contact us at kontakt@lewatfootwear.de for return procedures.

When will I receive my refund?

After receiving the return, we will refund the amount to your original payment method within 14 days.

Payment

What payment methods do you accept?

We accept all common payment methods displayed at checkout.

Is payment secure?

Yes, all payments are processed via secure and encrypted connections.

Sizes & Products

How do I find the right size?

Each product has a size chart. If in doubt, we recommend choosing one size larger.

Contact

How can I reach customer service?

You can reach us by email at lewatfootwear@outlook.com. We respond within 24–48 hours. Emergency: +49 177 5354809